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Terms & Conditions

  • How to Order
    • Internet: www.JapaneseKnifeImports.com Place orders online at any time.
    • By Phone: 1-310-399-0300
    • Orders placed Monday-Wednesday and Friday before 2PM PST will begin processing that day (excluding holidays and store closures).
    • Orders placed after 2PM PST will begin processing the next business day (excluding holidays and store closures).
    • Orders placed after 2PM PST on Friday will begin processing the following Monday (excluding holidays and store closures).

    Orders are shipped on business days only. Our business days are Monday-Wednesday and Friday, excluding national holidays within the united states and other circumstances which cause store closures. Shipping most often occurs on the same day the order is placed. Processing may take up to 48 hours depending on when the order was placed.

    We are more than happy to take your order by phone. If ordering by phone, please contact us between 11am-6pm, Monday-Wednesday, and Friday or 12pm-5pm on Saturday or Sunday. In Store: Come visit us at our storefront: 8642 Wilshire Blvd., Beverly Hills, CA 90211.

    We reserve the right to refuse business to anyone.

  • Payment

    We are happy to take your payment via credit card for both phone and internet orders.

  • Sales Tax

    Sales tax will apply to all orders purchased and/or shipped in California. For orders outside of California, you may be responsible for use tax in your own state.

  • International Customers

    International customers may order online using our online system. International shipping charges will apply. Feel free to contact us for an International Shipping Estimate prior to placing an order with us.

    By placing an order for items to be shipped internationally, you are accepting our International Shipping Estimate as the official shipping cost. All shipping fees must be collected prior to the item(s) shipping. Customers placing orders to be shipped internationally take all responsibility for any customs and/or duties associated with their shipment.

    Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages. By placing an order to be shipped internationally, you, the customer, take full responsibility for your shipment and its contents (loss, damage, theft, etc.). We ship most international orders via DHL.

    In some cases, there may be delays with international shipments due to unforseen circumstances beyond our control.  In these cases, we ask that you give us 30 days to work with the various involved postal companies.  We have a great success rate for retreving packages.

  • Custom Fees

    If you wish a product to be shipped to an address outside the United States, you are responsible for all customs fees and taxes.

  • Delivery

    All domestic orders are shipped using USPS Priority mail unless otherwise noted. If you would prefer to use a different shipping method, please contact us by e-mail at the time of your order. 

  • Images

    Images presented on our website may not represent the actual products we have for sale, and are provided as a visual aid to show the general types of products we carry. They are not necessarily pictures of the knife you will receive if you order from us. Not all of the items included in each image are included in each sale.

  • Breakage or Discrepancies

    If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment. Japanese Knife Imports, Inc. cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier.  We can not be responsible for damage due to misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error.

  • Returns

    No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery.
    Merchandise can only be returned if it is in its unused and original condition and packaging.
    - If upon return, items are found to be used in any way or damaged, they will not be accepted or credited.
    - Please send all items for return via either insured USPS mail with return Receipt, or insured UPS or Federal Express shipping.
    - Placing an order indicates your acceptance of our return policy.
    - Blades sharpened by Japanese Knife Imports at the customers request, special order knives, and custom orders are not eligible for return or exchange.
    - Blades damaged by misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.
    - There is a 10% restocking fee for returned items

    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at jon@japaneseknifeimports.com.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    We only replace items if they are defective or damaged upon arrival (not due to misuse). If you need to exchange it for the same item, send us an email at jon@japaneseknifeimports.com and send your item to:

    Japanese Knife Imports
    9454 Wilshire Blvd., Suite 550
    Beverly Hills, CA 90212

    Gifts
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping
    To return your product, you should mail your product to the following address. Please do not send anything to us without speaking with us first.

    Japanese Knife Imports
    9454 Wilshire Blvd., Suite 550
    Beverly Hills, CA 90212

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    When shipping items to us, please use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  • Customer Service

    If you have any questions, comments or problems with your order, please e-mail us at Jon@JapaneseKnifeImports.com at any time or call us at 310-399-0300. Customer service is available during our normal business hours.

  • Disclaimer of Warranty

    All knives, accessories, products, services, and the materials provided or sold by Japanese Knife Imports, Inc. are offered on an “as is” basis. Japanese Knife Imports, Inc. makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement Japanese Knife Imports, Inc. is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.

  • Privacy Policy

    SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

    When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
    When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
    Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

    SECTION 2 - CONSENT

    How do you get my consent?
    When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
    If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

    How do I withdraw my consent?
    If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at jon@japaneseknifeimports.com or mailing us at:
    Japanese Knife Imports
    9454 Wilshire Blvd., Suite 550
    Beverly Hills, CA 90212


    SECTION 3 - DISCLOSURE

    We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

    SECTION 4 - SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    Payment:
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    SECTION 5 - THIRD-PARTY SERVICES

    In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
    Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

    Links
    When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

    SECTION 6 - SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    SECTION 7 - COOKIES

    Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
    _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
    _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
    _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
    cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
    _secure_session_id, unique token, sessional
    storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


    SECTION 8 - AGE OF CONSENT

    By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    SECTION 9 - CHANGES TO THIS PRIVACY POLICY

    We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

    QUESTIONS AND CONTACT INFORMATION

    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at jon@japaneseknifeimports.com or by mail at
    Japanese Knife Imports
    [Re: Privacy Compliance Officer]
    9454 Wilshire Blvd., Suite 550
    Beverly Hills, CA 90212

  • Special Orders / Custom Orders

    For special orders of any product we carry, but don’t currently have in stock, we require payment for 1/2 the total amount for the order at the time of the order. The remaining 1/2 must be paid within 14 days of notification and prior to the product being shipped to you.

    For custom orders or special orders of products we don’t normally carry, we require payment for 2/3 the total amount of the order at the time of the order. The remaining 1/3 must be paid within 14 days of notification and prior to the product being shipped to you.

    Special orders cannot be canceled once the order is placed. If a special order has been made but the customer has not paid the final invoice for the remaining amount within 45 days of receipt of the final invoice, the initial payment/payments are considered forfeited and the knife may be sold to another customer. If the customer decides to not go through with the order once the knives have been orderd from the maker, the initial payment will be forfeited.

    Special orders generally take between 2 and 4 months, though we can not guarantee a timeframe. There are times when orders may take longer or arrive more quickly than expected.

  • Terms of Service

    OVERVIEW

    This website is operated by Japanese Knife Imports. Throughout the site, the terms “we”, “us” and “our” refer to Japanese Knife Imports. Japanese Knife Imports offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

    By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    SECTION 1 - ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
    You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
    You must not transmit any worms or viruses or any code of a destructive nature.
    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason at any time.
    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our products are subject to change without notice.
    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Returns Policy.

    SECTION 7 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties.
    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 10 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    SECTION 12 - PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
    In no case shall Japanese Knife Imports, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    SECTION 14 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless Japanese Knife Imports and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 18 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Beverly Hills, CA.

    SECTION 19 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.
    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 20 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at jon@japaneseknifeimports.com.

    How to Order
    Internet: www.JapaneseKnifeImports.com Place orders online at any time.
    By Phone: 1-310-399-0300
    Orders placed Monday-Wednesday and Friday before 2PM PST will begin processing that day (excluding holidays and store closures).
    Orders placed after 2PM PST will begin processing the next business day (excluding holidays and store closures).
    Orders placed after 2PM PST on Friday will begin processing the following Monday (excluding holidays and store closures).
    Orders are shipped on business days only. Our business days are Monday-Wednesday and Friday, excluding national holidays within the united states and other circumstances which cause store closures. Shipping most often occurs on the same day the order is placed. Processing may take up to 48 hours depending on when the order was placed.

    We are more than happy to take your order by phone. If ordering by phone, please contact us between 11am-6pm, Monday-Wednesday, and Friday or 12pm-5pm on Saturday or Sunday. In Store: Come visit us at our storefront: 8642 Wilshire Blvd., Beverly Hills, CA 90211.

    We reserve the right to refuse business to anyone.

    Payment
    We are happy to take your payment via Credit Card for both phone and internet orders.

    Sales Tax
    Sales tax will apply to all orders purchased and/or shipped in California. For orders outside of California, you may be responsible for use tax in your own state.

    International Customers
    International customers may order online using your credit card. International shipping charges will apply.

    By placing an order for items to be shipped internationally, you are accepting our International Shipping Estimate as the official shipping cost. All shipping fees must be collected prior to the item(s) shipping. Customers placing orders to be shipped internationally take all responsibility for any customs and/or duties associated with their shipment.

    Due to differences in shipping regulations, methods, and other factors, we cannot be held responsible for the safety of international packages. By placing an order to be shipped internationally, you, the customer, take full responsibility for your shipment and its contents (loss, damage, theft, etc.). We ship most international orders via DHL.

    In some cases, there may be delays with international shipments due to unforeseen circumstances beyond our control. In these cases, we ask that you give us 30 days to work with the various involved postal companies. We have a great success rate for retrieving packages.

    Custom Fees
    If you wish a product to be shipped to an address outside the United States, you are responsible for all customs fees and taxes.

    Delivery
    All domestic orders are shipped using USPS Priority mail unless otherwise noted. If you would prefer to use a different shipping method, please contact us by e-mail at the time of your order. 

    Images
    Images presented on our website may not represent the actual products we have for sale, and are provided as a visual aid to show the general types of products we carry. They are not necessarily pictures of the knife you will receive if you order from us. Not all of the items included in each image are included in each sale.

    Breakage or Discrepancies
    If your order arrives and you are unhappy or there is a problem, please notify us within 48 hours of receipt of shipment. Japanese Knife Imports, Inc. cannot be responsible for claims made after 48 hours. For breakage resulting from carrier transit, please keep the entirety of original item(s) as well as all packaging and packing materials for inspection by the carrier. We can not be responsible for damage due to misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error.

    Returns
    No exchanges or returns will be accepted without receipt, or after 14 days from original date of delivery.
    Merchandise can only be returned if it is in its unused and original condition and packaging.
    - If upon return, items are found to be used in any way or damaged, they will not be accepted or credited.
    - Please send all items for return via either insured USPS mail with return Receipt, or insured UPS or Federal Express shipping.
    - Placing an order indicates your acceptance of our return policy.
    - Blades sharpened by Japanese Knife Imports at the customers request, left handed knives, or custom orders are not eligible for return or exchange.
    - Blades damaged by misuse, improper care, poor technique, mistakes in use or sharpening, or any other type of damage resulting from user error are not eligible for return, exchange, or refund.
    - There is a 10% restocking fee for returned items

    Customer Service
    If you have any questions, comments or problems with your order, please e-mail us at Jon@JapaneseKnifeImports.com at any time or call us at 310-399-0300. Customer service is available during our normal business hours.

    Disclaimer of Warranty
    All knives, accessories, products, services, and the materials provided or sold by Japanese Knife Imports, Inc. are offered on an “as is” basis. Japanese Knife Imports, Inc. makes no representations or warranties of any kind, either express or implied, including, without limitation, warranties or conditions of title, or implied warranties of merchantability or fitness for a particular purpose, or non-infringement Japanese Knife Imports, Inc. is not responsible for printing or typographical errors. Product pricing and availability are subject to change without notice.

    Copyright
    The information and media on this website is copyright. Any use or reproduction without express written permission is forbidden.

    Privacy Policy
    Japanese Knife Imports, Inc. values your privacy. We do not share your information with any outside parties.

    Special Oders / Custom Orders
    For special orders of any product we carry, but don’t currently have in stock, we require payment for 1/2 the total amount for the order at the time of the order. The remaining 1/2 must be paid within 14 days of notification and prior to the product being shipped to you.

    For custom orders or special orders of products we don’t normally carry, we require payment for 2/3 the total amount of the order at the time of the order. The remaining 1/3 must be paid within 14 days of notification and prior to the product being shipped to you.

    Special orders cannot be canceled once the order is placed. If a special order has been made but the customer has not paid the final invoice for the remaining amount within 45 days of receipt of the final invoice, the initial payment/payments are considered forfeited and the knife may be sold to another customer. If the customer decides to not go through with the order once the knives have been orderd from the maker, the initial payment will be forfeited.

    Special orders generally take between 2 and 4 months, though we can not guarantee a timeframe. There are times when orders may take longer or arrive more quickly than expected.

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