Refund policy

Returns

We accept returns within 14 days of the original delivery date. To be eligible for a return:

  • Items must be in unused, original condition with the original packaging.
  • Items that show any sign of use or damage will not be accepted or credited.
  • Items must be shipped back via insured USPS (with return receipt), insured UPS, or insured FedEx. We prefer UPS.

Placing an order indicates your acceptance of this policy. To arrange a return, please email hello@JapaneseKnifeImports.com or call (310) 399-0300.

There is a 10% restocking fee for returned items. For returns of non-defective items, we refund the order minus the original shipping cost incurred.

Non-Returnable Items

The following are not eligible for return, exchange, or refund:

  • Blades that have been sharpened or otherwise modified by JKI at the customer's request.
  • Special orders and custom orders.
  • Knives that receive any services prior to being shipped out.
  • Blades damaged by misuse, improper care, poor technique, mistakes in use or sharpening, or any other form of user error.

Refunds

Once a returned item is received and inspected, we'll notify you by email about the approval or rejection of your refund. Approved refunds are issued to your original method of payment. In many cases, the original shipping cost will not be refunded.

Only regular-priced items may be refunded; sale items cannot be refunded.

Late or Missing Refunds

If you haven't received a refund yet:

  • First check your bank account again.
  • Then contact your credit card company — it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you've done all of this and still have not received your refund, please contact us at hello@JapaneseKnifeImports.com.

Exchanges

We only replace items if they are defective or damaged upon arrival (not due to misuse). If you need to exchange an item, please email hello@JapaneseKnifeImports.com before sending anything back to us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Return Shipping

To return your product, please contact us first — do not send anything back without confirming with us. Once confirmed, returns should be mailed to:

Japanese Knife Imports
8642 Wilshire Blvd.
Beverly Hills, CA 90211

You are responsible for your own return shipping costs, and shipping costs are non-refundable. We recommend using a trackable shipping service with insurance; we can't guarantee that we will receive your returned item.